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Does Your Customer Service Suck?
As a customer, I know what it's like to be on the customers side
of the counter. You want to turn over your hard earned money for
goods or services. You are then confronted with attitude,
rudeness and utter disregard for just how hard you have...
Effective or Irritating: Pop Window Ads in Internet Marketing
A few years ago, pop-up windows were all the rage in Internet
marketing. It seemed that every time one opened a web page they
would be bombarded with offers for this or that. It had gotten
to the point where surfing the Internet was almost like...
Expect the Best and Get It
The famous prayer of Jabez, where Jabez prayed for prosperity,
is a model of expectant thinking that we can all benefit from.
"And Jabez called upon the God of Israel saying "Oh, that You
would bless me indeed, and enlarge my territory, that Your...
Financial Freedom, is it only a dream or just steps away?
Almost all of us go to work everyday and do the same routine over and over again. We work so hard until we caught up in the routines for years. With the salary that we earn every day, we try to pay all of our bills. We always expect to get a higher...
The Top 10 Ways To Improve Your Leadership Skills
Whether you consciously aware of it or not, on some level you are continually leading yourself and others. As a result, it would only make sense that you strive to improve your leadership skills and get the most out of life for everyone in your...
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Are You Playing Checkers or Chess As A Leader?
Simple Ways To Improve Your Team's Performance If you are a
leader trying to create a positive work environment, hold off on
buying posters and new carpet for your work area and take look
in the mirror. Did you know that 70% of how your team members
feel while being at work comes from you, the leader? Did you
know that as the leader, your actions and emotions are
transferred to your team members?
So what can you do to generate a work place that team members
feel motivated to do their best? Just a few simple things will
make the difference. First of all, make sure your team knows
that your role is to make them successful in their role. If they
know and believe this, they will be open to trust you and act on
your vision of the future.
Next, make it a point to smile and be upbeat and positive. As
the leader, you influence more than 70% of how team members feel
while at work. And if your team can share in your new attitude,
they will perform better and provide better service to their
customers. You do have the ability to transfer your emotions to
your team, so make sure they are getting the more
productive
ones.
And finally, empower your team when and where you can. One of
the most common reasons people leave a job is because they do
not feel that they have input and control of the things that
take place around them. If you can give your team members the
ability to make small changes to procedures that may assist
customers, give them that ability. If the time of day they
arrive and leave work is not important, let them set their own
schedule.
Just a few simple changes in the way you lead will make a
significant impact on how happy and productive your team is. So
take a look the mirror and make some changes today.
Go to our website at www.LeadershipMentor.net and you will find
audio session available to listen to free of charge. Don't leave
Leadership to just happen, start to learn as much as you can
today!!
Kreg Enderson Leadership Coach/Mentor LeadershipMentor.net
About the author:
Kreg Enderson is a certified coach who helps leaders become more
effective with their people. Kreg has a successful track record
as a leader, coach, and mentor. More information can be found at
www.leadershipmentor.net
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